In the current business scenario, talking about transport is undoubtedly talking about one of the most important variables within a company. Your business will not be able to operate without your transportation. Managing transportation is not just about routine maintenance, but it also involves other aspects such as back office, financial analysis, and software usage.The consumer is getting increasingly demanding, and demands an impeccable logistics, based on agility and quality. Therefore, good transport management is decisive for customer satisfaction and, consequently, for the success of the company. To help optimize transportation management in your logistics business, here we summarize 6 tips to improve transport management in your company. These tips will help you in organizing the routine of logistics processes of your company.
6 tips to improve transport management in your company
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1. Planning
Between closing an order with the customer until its effective delivery, several steps are involved. Having control of each of them is essential for good results to be achieved. But this will only be possible with good planning.
Predicting needs, defining strategies, and assigning the right people for each task go into logistics planning. You, as a manager, should keep all this in mind, from the packaging model used in transportation to the vehicles that will be used in this process. Of course, with the help of your team and technological resources.
Planning means always looking for the smartest way to perform a task to avoid inconsistencies. So, for example, you can look for better delivery routes, goods collection points, vehicles most suitable for each type of transport, etc. Anyway, everything that can be thought of in advance and that will contribute to a workflow free of unwanted surprises!
2. Get to know the carrier better
As we said, from the purchase of a product by the customer until its effective delivery, many steps will be taken. One of them will certainly be performed by a carrier company. Thus, knowing it is an indispensable measure to improve transport management in your company.
Relying on the services of trusted carriers avoids a number of problems with logistics. For example, respect for the deadlines agreed with the customer (as we know, delays in delivery is the top most complaint in the list of consumer forums) and the guarantee that the products will arrive in perfect condition to their destination.
Therefore, always try to collect as much information about the carrier, to know its policies and the quality of the services provided. After all, it is the reputation of your company that is at stake, if there is a delay, the customer will hold you responsible and not carrier.
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6 tips to improve transport management
3. Anticipate demands
The key to an agile and efficient transportation service lies in the company’s ability to anticipate demands.
This means that anticipating demand is the best way to plan for the future and avoid unforeseen events that cannot be circumvented. Therefore, the logistics manager should be aware of all signs that show that it should prepare for an abnormal situation.
For example, the announcement that some tax charged on transportation will become more expensive in a particular state of the country, this may affect the carrier’s charged freight price. As a result, your activities will also become more expensive.
In addition to this, another very common situation is the increase in sales at certain times of the year, such as Christmas. This forces the company to plan its logistics to meet the entire volume of deliveries without impairing agility and efficiency.
Predicting such occurrences is the best way to avoid problems and interruptions in your deliveries, besides being a good opportunity to show the customers your commitment and respect for the agreed deadlines.
4. Implement automated control systems
Dealing with logistics involves monitoring many processes, which requires organization and accuracy of the manager. Even so, they can become simpler with the use of computerized control systems!
Technology, in general, offers innovative solutions for a multitude of processes within a company. In transport management, there are already cargo monitoring systems, automated toll payment, among other facilities. For the internal work of the company, there are ERP systems for inventory control, packaging, weighing, among others.
To enhance your sales, marketing, customer service, logistics, and driver collaboration, consider having a centralized system that can enable your entire team to share information with each other. Erp systems provide such convenience.
The ERP system makes it easy for sales teams to get complete information about clients without having to meet the marketing team directly. The logistics team can find out the delivery request without having to ask the sales team directly. Your carrier can also directly access shipping related information through the system. ERP software also allows the back office to track the presence of goods so that various issues that cause delays can be known and solutions can be provided early.
All this represents an improvement in transport management, because it is simpler to obtain real and reliable information, and it is possible to manage all processes centrally!
5. Invest in hiring
When it comes to transportation management, there is a point that should be well evaluated when it comes to defining how it will happen. After all, depending on the volume of deliveries and the size of the company, maintaining a fleet of vehicles may be unfeasible.
Costing maintenance, fuel, insurance and other expenses may not be the smartest to do if the company does not have the proper structure or financial support for it.
In this case, hiring a transport company is a very effective alternative, because it reduces costs and allows you to reach different locations more quickly.
The logistics sector should consider this possibility when necessary and seek the services of serious companies, which will provide the service with quality and at competitive prices, so that the profitability of your company is not compromised.
6. Conduct a Thorough Evaluation
First of all, you need to evaluate your transportation management to find out the aspects that require improvement. Evaluation of carrier performance, vehicle condition, delivery route, fuel usage, and so on.
A thorough evaluation will make it easier for you to optimize efficiency. Find out what factors are making your costs swell. Is it due to the selection of incorrect delivery routes? Is it because of wasteful fuel consumption?
Re-analyze the delivery method you used, whether the method is really effective and profitable or not. Find out what your customers complain about the most. To help you get the most out of the service, consider creating a customer satisfaction survey.
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Your transportation is an invaluable asset in your business, so it’s important to be aware of all these variables to optimize your company’s transportation management. Hope this article is useful to you!
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