- Full Time
- Chennai, Tamil Nadu, India
Athenahealth
Operations Analyst
Location : Chennai, Tamil Nadu, India
Job Description
- Manage the transaction workflows and resolve complex issues related to patient’s eligibility, claim submission, claim status inquiry and remittance processing through direct communication with internal (athenahealth) and external (Insurance companies/Clearinghouses/Collection agencies) stakeholders.
- Investigating and resolving issues in Payer EDI related work queues, including interfaces connectivity errors, rejected claims in Athena HOLD queues and missing response files.
- Develop a comprehensive understanding of athenahealth’s back-office operations and how relationships between various teams and their workflows influence in complex problem solving.
- Managing a high volume of tasks and client support tickets while maintain priorities.
- Extracting, synthesizing, and analyzing data.
- Other duties as assigned by the Manager necessary to help optimize and expand EDI operations.
- Graduate in engineering, science, or commerce stream.
- 2-3 years of work experience in the US Healthcare industry.
- Knowledge and experience in medical billing for US healthcare industry
- US healthcare knowledge, preferred.
- Analytical skills and good communication skills
- Ability to clearly articulate actions taken and next steps.
- MS office skills, required.
- Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
- Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune.
- Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for acompany that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices – just to name a few.
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don’t take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
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