The individual in this role will be accountable for overseeing the planning and coordination of externally sourced products, ensuring a continuous and reliable supply of all assigned product SKUs. Additionally, this position will also handle various SAP-related responsibilities.

KEY STAKEHOLDERS: INTERNAL

Sales, Quality, Procurement, Logistics, Business Development, Project Management, Regulatory Affairs, IT

KEY STAKEHOLDERS: EXTERNAL

CMO, Vendors

REPORTING STRUCTURE:

Reports to: Associate General Manager – External Supplies

Direct Reports: NA

RELEVANT EXPERIENCE:

• Preferred experience in managing satellite supply chains involving multiple CMO, CRO, and testing sites
• Expertise in handling concurrent activities within a complex supply chain
• At least five years of experience in supply planning, ideally within a pharmaceutical or life sciences manufacturing setting
• Experience in production planning and inventory control, preferably within a pharmaceutical environment
• Experience with cGMP principles and practices
• Proficiency and experience with SAP are essential, with a preference for S4 HANA
• Familiarity with MRP and inventory control systems

KEY ROLE & RESPONSIBILITIES:

Strategic Responsibility:

• The Global Order Manager, is responsible for leading and planning the Order Management, Billing, and Entitlements operations for a high-volume, fast-paced, multi-country organization.
• The individual is responsible for designing, implementing, and enforcing policies and procedures, as well as streamlining effective OB processes across business units. This position requires a strong leader with the ability to prioritize, plan, and direct the department of as well as making customer Centricity a prime focus.
• Lead the implementation of a new order management system
• Strengthen global order fulfillment control tower. Manage global B2B orders and communicate order status’ expectations to all customers and stakeholders. Resolve order management issues; Develop, report and improve order fulfillment metrics.
• To ensure and maintain high level of customer service by taking ownership of Internal and external customers and handling of orders from receipt to the closure of sales.
• Monitoring and evaluation of all order issues.

Develops, implements and oversees all order management processes including:

• Analyses, qualifies and completes change order request.
• Verifies New customer accounts and works with customer vendor data base in SDN check.
• Notifies customer of promise delivery date with an order acknowledgment and ensures that customer receives their orders on time in full and shipment commitment targets are met.
• Proactively and promptly updates the customer on any delay in deliveries whether a revised delivery date is available or not.
• Ensures that the dates owned by Order management team are updated in Order Book
• Facilitates emergency /kick off meetings with other functional group and expedites immediately when there are any potential order delays.
• Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the periods shipment commitments.

Continues improvement and innovation: –

• Participates in the execution of functional unit strategic initiatives /programmes to improve key performance indicators and support the objectives of the organisation.

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.

Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

 

Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.

 

We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.