Business Support, SCM, Trading Warehouse

Job Summary

In this role, you will be responsible to

• Be responsible of trading goods to fulfill the delivery of local customer orders on time
• Manage shipping activities and support external and internal customers in processing dispatch activities and order related queries.
• Work hand to hand with Quality, Finance, Sales team & other related teams in generation of shipping documents.
• Ensuring all the shipping documents were generated as per order confirmation of Order Fulfillment team and liaise for order dispatch follow ups as per confirmed dates.
• Support and liaise with Warehouse team for daily shipping activities.

Essential Duties and Responsibilities

• GRN receipt – Inspection, GRN entry, label print & submission to finance for payment)
• Inventory cycle count
• Handling shipping related queries from internal and external parties.
• Shall cross-verify details of sales order and order confirmation and execute all shipping related document activities including DO, Pick List, Packing List generation.
• Closely follow up on-going PO, report & solve potential issues/ problem at earlier stage.
• Prepare customs clearance documents for export & import and proactively work with the custom clearance colleagues and external agencies
• Ensure and support warehouse team in shipping out consignments to customers with all necessary documents by strictly adhering to interstate policies. Liaise with the Shipping Line / CHA / Forwarder for export shipments.
• Shall liaise and get required waybill copies from customer service team / customer end for local dispatches and shall ensure all the required details are readily available before execution of shipping documentation.
• Shall liaise with order fulfillment team / customer / Courier / Transporter for truck / vehicle placement.
• Constantly review process flow of shipping activities and shall smoothen the process
• Working in compliance with local, international & company regulation. Follow up all recent changes on governmental & local policies, regulations
• Manage the entire operations out of the external warehouse and complete coordination to ensure meeting customer requirements

Additional Responsibilities

Quality: The job holder is aware of his/her special responsibility for quality and conducts his/her activities in accordance with the Company quality policy at all times. Ensure that all operations in your area of responsibilities are compiled as per GMP , ISO 9001, ISO 15378, ISO 14971 & ISO 13485 (as per current version) etc.

SOI: The job holder of all relevant SOPs as per Company as they are related to the position covered by this Job Description.

Safety: The job holder is aware of his/her special responsibility towards health and safety in accordance with the company’s safety policy at all times.

Lean: Support and contribute actively in Lean sigma programs and activities towards delivery of the set target.

Education

Degree / Diploma preferably in Customer Service / Supply Chain / Logistics or quivalent required

Work Experience

Minimum 3 years of prior warehouse experience required

Preferred Knowledge, Skills and Abilities

• Experience in MS Office, SAP (SD) module shall be an added advantage
• Should have been closely working with MNC manufacturing team, positioned in plant shall be an added advantage
• Experience in pharmaceutical / medical device manufacturing / cGMP environment / SEZ would be an added advantage
• Good written and spoken skills in English

License and Certifications

Travel Requirements

Physical Requirements

Additional Requirements

• Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites.
• If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues.
• Hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet.
• The ability to be able to lift and carry various items up to 50 pounds for manufacturing positions or 30 pounds for administrative positions is required.