Role: Back Office – Transaction Processing

Designation: Tr Transaction Processing officer (Complex) – Level 1

Department: Operations

Reports to: Team Manager

Summary:

The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.

Responsibilities:

• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
• Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Understand and proactively addresses user’s concerns, identifying the root of the issue.

Skills & Qualifications:

• Freshers / 6 to 12 months of Back-office operations experience preferred.
• Understanding of supply chain management / order tracking and documentation preferred
• Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours
• Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
• Should be able to write grammatically correct emails in response to customer and third party communications.
• Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.

Education:

• BSc, B.Com and BA or Diploma holders (12+3 years of education).

Working conditions and requirements:

• Training and work location from office.

Work From Home will be at company’s discretion

• Should have a reliable and fast WiFi (min 30 mbps ) connection at home.
• Should be ready to connect via video during training and 1 on 1 discussions.
• Should have a safe and suitable work environment at home
• Should be able to work as per the break/lunch timings allocated by the supervisor

Selection Criteria:-

• Interview