Associate-Supply Chain

• Master ERP functionality linked to order handling to provide best quality of service to principals/customers to improve operational efficiency.
• Monitor and manage open orders and ensure daily update of backorder line.
• Liaise with the planner to tackle any blocking point/bottleneck (data issue, shortages, transport) which would prevent/delay orders.
• Inform internal relevant stakeholder of any deviations (price issues, delivery dates …).
• Interact with Sales and customer services and send order acknowledgements and confirmations to Customers (for direct delivery from supplier to customer).
• Interact with Principals, Forwarders and Warehouses to allow efficient order follow-up.
• Provide instructions to Logistics Providers and make sure of third-parties execution.
• Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Make sure of auto-charges relevance such as duties.
• Generate closing of the orders so that PO status is ‘received’ and SO status is ‘delivered’ when appropriate.
• Ensure proper and on-time suppliers invoice matching.
• Coordinate with planner to ensure stock counts and the ERP are aligned.
• Proactively propose solutions to address operational issue and to improve our operational efficiency.
• Manage warehouses and hauliers to ensure conformance of import, export, transport, warehousing, storage, repacking and blending operations against applicable regulations, specifications and procedures. Perform regular reviews to guarantee compliance.

• Ensure compliance with all SHEQ requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management
• Review amendments and tackle non-conformances daily, together with the relevant stakeholders. Record non-conformances in CRM. Open credit notes/reinvoicing and ensure their proper follow-up. Provide feedback to all internal parties to allow closing of non-conformances in CRM. Spot deviations to enable continuous improvement.
• Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of sustainability KPIs

• Ensure information flow to other team-members. Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness.
• Develop expertise in all processes and work instructions and support development of best practice.
• Collaborate to ensure continuous improvement of logistics to achieve efficient cost – quality – lead time balance.

• Internal: MD, COO, Operations team, Commercial team, Finance team, SHEQ, HR
• External: Principals, Key Customers, Logistics providers

• Understanding of customer and market dynamics and requirements
• High service level standards and strong interpersonal skill to liaise with stakeholders at all levels, both internally and externally
• Ability to influence and achieve results through others
• Passionate about achieving goals/targets
• Team player but with the ability to work independently
• Ability to adapt to new & changing requirements and a flexible approach to working
• Excellent communication and organisation skills
• Good knowledge of English and proficient in various IT tools

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