The Deputy Manager – Customer Support and Material Planning is to keep the department running in an efficient and cost-effective manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. To lead and manage all procurement and materials management activities including order placement, supplier reduction/evaluation/certification, inventory control, material handling, logistics, and compliance with customer specifications

• Take ownership of customers issues and seek resolution for all material related issues.
• Ensure to Meet Customer Demand, Ensure delivery on-time and to achieve high vendor rating with all the customers.
• Develop and follow the procedures, policies as per BorgWarner designated standards.
• Keep accurate records & documents, analyze trend statistics and compile reliable reports in both Customer support and Materials team.
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved / forecasted budget
• Maintain an orderly workflow according to priorities and Material standard practices.
• Responsible for coordinating all aspects of material flow and part delivery within the organization.
• Manage the activities of workers engaged in performing, verifying and keeping records of incoming and outgoing shipments.
• Supervise the activities of employees relating to the ordering, receiving, storing, inventorying, issuing, and shipping of materials, supplies, tools, and parts.
• Supervise and coordinate personnel engaged in expediting the flow of material and Customer Support.
• Create and maintain and execute material logistic strategies to manage inventory and control excess.
• Serve as the Subject Matter Expert for Inventory and Purchasing modules of the organization’s business system.
• Responsible for the layout of the stores and other storage areas keeping turnover, size, weight, and related factors of the items stored in mind.
• Responsible for determining the proper methods and use of equipment in handling, storing, maintaining and shipping stock.
• Accountable for maintaining corporate ISO procedures relating to the Materials Group. This includes training employees and monitoring adherence to the standards.

Internal Use Only: Salary