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World Goods Marketplace WOGOM

Distributor Service Management

 Location : Ahmedabad, Gujarat, India

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Job Description

Job Summary: The Distributor Service Manager will be responsible for managing relationships with distributors, ensuring seamless service delivery, resolving issues, and optimizing distributor engagement within WOGOM’s ecosystem. This role is critical in building trust, driving distributor satisfaction, and enhancing operational efficiency.
 
Key Responsibilities:
 
Relationship Management:
Act as the primary point of contact for distributors, addressing their queries and concerns.
Build and maintain strong, long-term relationships with distributors to foster loyalty and retention.
Service Delivery:
Monitor and ensure timely order processing, delivery, and issue resolution.
Collaborate with internal teams (logistics, operations, and finance) to address distributor-specific challenges.
Performance Monitoring:
Track distributor performance metrics (sales targets, order frequency, and payment cycles).
Share regular performance reports and insights with distributors.
Training and Support:
Conduct training sessions to educate distributors about the platform’s features, policies, and processes.
Provide ongoing support to ensure optimal utilization of the platform.
Issue Resolution:
Handle complaints and escalations effectively and promptly.
Analyze recurring issues to identify and implement preventive measures.
Process Optimization:
Identify opportunities to improve distributor-related processes and service quality.
Work closely with the tech team to suggest platform enhancements based on distributor feedback.
Market Insights:
Gather feedback from distributors to understand market trends and competition.
Share insights with the product and business development teams to align strategies.

Key Qualifications:
  • Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
  • Proven experience in distributor management, customer service, or sales in a B2B e-commerce or similar domain.
  • Strong interpersonal and communication skills with a customer-centric approach.
  • Analytical mindset with the ability to use data for decision-making.
  • Ability to multitask, prioritize, and manage time effectively.
Key Skills:
  • Relationship Building
  • Problem Solving
  • Data Analysis
  • Process Improvement
  • Negotiation and Conflict Resolution
Additional Information:
  • Travel may be required for distributor visits and market assessments.

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World Goods Marketplace WOGOM
Source : World Goods Marketplace WOGOM Company website

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