Role Overview:

B2B Logistics Executive will be responsible for managing end-to-end secondary logistics operations for the CPG business across GT, MT, and E-commerce channels.

Key Responsibilities:

1. Daily Operations Management

• Coordinate daily dispatches from WH to GT, MT partners and E-comm Partners
• Monitor pickup and delivery adherence through 3PL logistics partners.
• Track and close daily delivery status (Delivered / In-Transit / RTO / Delay) on dashboards and G Sheet trackers.

2. Vendor & 3PL Coordination

• Liaise with transport partners (e.g., Delhivery, Blue Dart, M-Express etc.) for smooth operations.
• Manage escalations related to delays, damages, short receipts, or missed pickups.
• Validate freight invoices, weight disputes, and coordinate CN closures with finance.

3. TAT & KPI Monitoring

• Track TAT adherence across all lanes and customer channels.
• Publish daily and weekly reports highlighting SLA performance, exceptions, and corrective actions.
• Support regional and partner reviews with analytical insights on cost, volume, and service performance.

4. Data Management & Reporting

• Maintain shipment trackers, MIS, and dashboards for all GT, MT, and E-commerce dispatches.
• Validate DWS (Dimension-Weight-Scale) data and ensure LBH accuracy for billing.
• Work on cost per unit (CPU) and tonnage level analysis for performance improvement.

5. Cross-Functional Coordination

• Coordinate with Sales, Warehouse teams for dispatch planning and issue resolution.
• Support RTV, POD, and claims closure in coordination with warehouse and finance.
• Participate in projects related to route optimization, ClickPost integration, and process automation.

Key Skills & Competencies:

• Strong knowledge of secondary logistics (B2B / CPG supply chain).
• Proficiency in Excel / Google Sheets (pivot tables, lookups, dashboards).
• Analytical mindset and attention to detail.
• Effective communication and vendor management skills.
• Ability to work in a fast-paced, data-driven environment.