Through a phased approach, the Global Business Shared Services (GBSS) Center now delivers many of the Procure to Pay and Order to Cash services across different businesses within the Piramal Group. Our strategic intent is to evolve Shared Services as a service provider that provides support across all elements of the F&A, Supply Chain Operations & Control, focusing on providing value through initiatives on standardization, consolidation, automation support and leveraging best in class available tools / techniques – forming an enabler to support scalability of the function.

The chief Manager – Procurement Operations GBSS, will be accountable for overall Procurement/Vendor related shared services in Mumbai from a business operations and end user perspective. The Manager’s responsibilities include leading key engagements to help execute strategy for Global Business Shared Services’ target operating model. The Manager will be responsible for overall delivery and customer satisfaction for Vendor services, interaction with site/business Supply Chain leads, project status management and reporting, implementation management, identifying further opportunities for centralization within global business shared service centre and support an environment that fosters employee career development.

The Manager would be expected to ensure adherence to global policies & shared services operating procedures, work towards lowering the cost per transaction, while achieving defined service quality levels. This role is responsible for monitoring SLA’s and KPI’s as agreed upon by the business, providing root-cause analysis and risk mitigation action plans where gaps may arise.

Key Roles/Responsibilities:

Lead the team of 8 to 10 Purchase professionals for Service Delivery of Procurement operations from GBSS for all businesses and geographies in scope. The responsibility include the following:

Operations Management

• Maintain accountability for service delivery, for the activities performed by team which include:
  • Conversion of Purchase requisition into Purchase orders for direct and Indirect materials / services.

  • Manage Vendor Communication Process
    • Follow-up for Order confirmation and on time delivery of goods/services

    • Liaise with AP team for payment related queries from vendors

  • Manage RFX process of C & D class material and support category team to generate savings

  • Manage Vendor Help desk to resolve vendor queries

  • Responsible for tracking & documenting risk (risk register) and issue management
• Maintain and Improve the Service levels and KPIs for all in-scope Purchase activities of all businesses and geographies. (such as India, US, Canada, Europe)
• Regular review and follow-up to ensure that Open GRNs, Overdue Advances, Old PO, Old PRs and Invoice queries are kept at very minimal
• Ensure that Shared Service procurement team maintain Strong communication (timely & complete) with Stakeholder/Customer functions & within GBSS especially with AP team needs to be emphasized
• Generate procurement related MIS to report agreed SLAs and health of the procurement function. Conduct the descriptive and prescriptive analysis of report to find out the root causes and propose/implement actions to improve the process
• Ensure that GBSS operates within the agreed upon company policies, procedures and processes to ensure consistent and accurate transactions processing and recommend any policy-related changes as may be necessary.
• Represent GBSS Purchase during Internal Audit process. Improve CEI (Control Effectiveness Index) by addressing control gaps in the process. Review the existing process controls and establish new the process controls in procurement and MDM area
• Participate and lead the SAP testing efforts of new acquired business
• Lead the effort to implement the vendor portal and also participate in reimplementation/ improvements in BPM solution that takes care of Vendor Invoice life Cycle management
• Participate in the vendor change management to ensure that vendor follows the discipline of order confirmation , on time delivery , on time invoice submission, tax compliance (GST) etc
• Lead stakeholder change management in upstream and downstream processes to ensure that the right practices are followed and various software / initiatives are adopted well in the organization

Process Improvement & Automation

• From time to time conduct the deep stick analysis of Procurement function to continuously drive improvements in efficiency, effectiveness, compliance and customer service across entire procurement cycle.
• Identify and promote opportunities to leverage best practices and global standards within GBSS.
• Work with automation and SAP IT team to identify the SAP improvements and Robotics Process Automation (RPA) opportunities. Create detailed business requirement document, conduct rigorous user acceptance testing (UAT) and take active participation in implementing change management related to SAP changes and RPA
• Ensure integrity and accuracy of all information reported to internal and external customers. Promote quality culture within the GBSS by focusing on reduction of cycle times and costs of non-conformance

Stakeholder Management

• Ensure the improvement in the customer satisfaction index and NPS score for GBSS Procure to Pay function
• Build and maintain strong relationships with business units/sites to ensure effective and appropriate communication occurs as required.
• Guide team to conduct the fortnightly operational calls with 10+ sites and ensure the actions from such meetings are documented and completed
• Represent GBSS Purchase in bi-monthly governance meetings with sites
• Prepare for quarterly governance meeting with corporate supply chain and corporate finance

Team & knowledge Management

• Manage team of 8 to 10 purchase professionals (executives) within GBSS
• Develop and maintain a strong team environment and build strong competencies in the team.
• Hire team members with right skills sets and knowledge. Provide SAP and business specific trainings to new employees
• Identify training opportunities for existing team members within GBSS Purchase operation and work with functional head / L&D team to provide the required training
• Strengthen the current back-up system and conduct mock drills from time to time
• Work with high potential candidates to develop the career path and provide necessary support to team member to progress
• Maintain Standard Operating Procedure of in-scope processes and timely review it.
• Define KRAs for all team members and conduct one on one performance review with all direct reports (bi-monthly , half-yearly and yearly)

Piramal Pharma Limited (PPL) offers a portfolio of differentiated products and services through end-to-end manufacturing capabilities across 15 global facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated Contract Development and Manufacturing Organization; Piramal Critical Care (PCC), a Complex Hospital Generics business, and the India Consumer Healthcare business selling over-the-counter products.

PPS offers end-to-end development and manufacturing solutions through a globally integrated network of facilities across the drug life cycle to innovators and generic companies. PCC’s complex hospital product portfolio includes inhalation anaesthetics, intrathecal therapies for spasticity and pain management, injectable pain and anaesthetics, injectable anti-infectives, and other therapies. The Indian Consumer Healthcare business is among the leading players in India in the self-care space, with established brands in the Indian consumer healthcare market. In addition, PPL has a joint venture with Allergan, a leader in ophthalmology in the Indian formulations market. In October 2020, the company received a growth equity investment from the Carlyle Group.