- Full Time
- Mumbai, Maharashtra, India
OMP
Platform Consultant – Operations
Location : Mumbai, Maharashtra, India
Job Description
Mumbai, India
We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.
Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? And are you eager to communicate your solution to our customers to make their day?
Does this sound like you? Then you could be our new Cloud Operations Consultant.
Your challenge
As a Cloud Consultant, you solve customer tickets that come in via your first-line colleagues and help troubleshoot cloud infrastructure issues for our clients. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Maintaining availability of the OMP Solution in Microsoft Azure Cloud.
- Coordinating both internal and external resources when troubleshooting cloud infrastructure issues.
- Managing and processing change requests in the cloud environment.
- Monitoring and promptly responding to the proactive alerting in the cloud (alert processing).
- Making your customers’ day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
Your team
Your profile
We are looking for someone who meets the following qualifications:
Bonus points if you have:
Soft skills
Communication
Teamwork
Customer-oriented
Pragmatic
Problem-solving
Hard skills
ICT
VMWare/Vsphere
Citrix
Windows Architecture/File shares
Language skills
Required:
English
A plus:
Any other language
Your future
At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
Many of our team members who start as Cloud Operations Consultants grow into roles in software expertise, customer application expertise, or people management.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
Our company
We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies count on our smart software and services to optimize their supply chains.
Are you ready to join a team of more than 1,000 passionate, creative team players of over 60 nationalities? We work as one team from our head office in Belgium and regional offices in Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US.
We care for our people. True to our innovative spirit, we believe in growing talent and in boosting expertise. Our happy customers include Bridgestone, Johnson & Johnson, PepsiCo, Procter & Gamble, and Shell.
Want to learn more? Visit careers.omp.com/our-company.
OMP
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Contact – info@supplychainindiajobs.com..
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