FILING INFORMATION

Position

Senior Manager – First & Last Mile Operations

Department

Express Business, Operations

Location

Multiple Locations

Band

3

Reports to

Dy Gen Manager – First & Last Mile Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Optimally utilize resources to grow the branch as per the short and long term growth strategies.
• Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
• Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
• Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
• Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.(Annual Operating Plan)
• Comprehensive working on First & Mile
  • Track of Shipment
  • Analyze and report MIS on a regular basis
  • Provide updates in branch reviews through MOR (Monthly Operating Repot)
  • 100% Data visibility branch wise
  • Physical Verification of data 100% with the system
• Set KPI’s for large contracted and empaneled accounts. Review the KPI’s on a regular basis and share the findings with the account with the objective of brick-walling the account.
• Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company’s escalation matrix
• Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
• Maintain relationships with select key accounts in the branch as per the account plan
• Continually find ways to improve and keep our work environment safe
• Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
• Maintain and improve product and process quality as per Quality Management Program – including cross functional meeting within the branch

Adherence to audit compliance and exceeding expectations on CEI scores

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate
• Experience in managing branch with at least 10-15 years’ experience.
• Analytics, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Safety Management, Developing Standards, Managing Processes, Equipment Maintenance, Judgment.