Supervisor – Warehouse Operations (Outbound)

Key Responsibilities:
Outbound Operations & Order Fulfilment:

• Supervise the entire outbound logistics process, ensuring accurate and timely shipment of orders.
• Coordinate order picking, packing, and shipping processes to meet customer deadlines and quality standards.
• Monitor real-time order processing and resolve any delays or discrepancies.
• Work closely with carriers, freight forwarders, and third-party logistics (3PL) providers to ensure on-time deliveries.

Warehouse & Inventory Management:

• Ensure efficient storage, retrieval, and movement of goods in compliance with warehouse best practices.
• Oversee inventory accuracy by conducting regular cycle counts and audits.
• Implement FIFO (First In, First Out) and LIFO (Last In, First Out) principles for optimized stock rotation.
• Identify and reduce shrinkage, damages, and losses through strict process controls.

Team Leadership & Performance Management:

• Lead, train, and develop a team of warehouse associates and outbound coordinators.
• Assign tasks, monitor productivity, and ensure KPIs (Key Performance Indicators) such as order accuracy, turnaround time, and on-time dispatch are met.
• Enforce safety protocols and ensure compliance with company policies and government regulations.
• Motivate staff and foster a culture of continuous improvement and operational excellence.

Process Optimization & Cost Control:

• Analyse outbound logistics data and identify areas for process improvements and cost savings.
• Optimize shipping routes, carrier selection, and freight costs to enhance efficiency.
• Implement 5S, Kaizen or other process improvement methodologies to streamline operations.
• Collaborate with procurement, sales, and customer service teams to align outbound operations with business goals.

Compliance & Safety Standards:

• Ensure compliance with OSHA, HSE, and other workplace safety regulations.
• Maintain accurate shipping documentation, invoices, and records as per company and regulatory standards.
• Enforce proper handling and storage of hazardous or perishable materials where applicable.

Required Qualifications & Skills:
Education & Experience:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred but not mandatory).
• 3 to 7 years of experience in warehouse operations, outbound logistics, or distribution management.
• Proven experience in managing teams and overseeing warehouse functions.
• Strong knowledge of WMS (Warehouse Management Systems) and ERP systems like SAP, Oracle, or similar platforms.
• Familiarity with shipping software, TMS (Transportation Management Systems), and barcode/RFID scanning technology.
• Ability to analyze logistics data, forecast trends, and implement efficiency improvements.
• Excellent leadership, communication, and problem-solving skills.
• Strong attention to detail and ability to work in a fast-paced, high-volume warehouse environment.

Work Environment & Physical Requirements:

• Must be comfortable working in a warehouse environment with varying temperatures.
• Flexibility to work shifts, weekends, or overtime as needed to meet operational demands.

Benefits :

• Performance-based bonuses.
• Health insurance, paid time off, and other benefits.
• Opportunities for career growth and professional development.