Unilever International Assistant CD Ops Manager – Partnerships

Job Title: Unilever International Assistant Customer Development Ops Manager – Partnerships

Scope: Partnerships (Global Role)

Location: Mumbai

Roles & Responsibilities:

Assistant CDBP Manager – Global Partnerships Business

The role of an Assistant CDBP Manager at Unilever International for Partnerships involves ensuring the efficient Sales Operations of the business which includes Business Co-pilot and E2E Sales Support for Partnership Customers, Global Business Reporting and Analytics, Promotional Planning, Claims Processing and AR Collection, Forecasting and Customer Inventory Management, Full Customer Engagements and Operational Improvements, Automation and Digitalization.

The key responsibilities include:

• Business Co-pilot and E2E Sales Support: The assistant CDBP of Partnerships should understand the Global Partnership business model of Unilever International and ensure that customer targets and plans are aligned with internal cross-functional teams plans and processes. The assistant CDBP must be able to lead discussions with customers as well as internal teams like BD, Finance and Supply Chain to ensure smooth operations across the entire value chain. As Partnerships is a global business and customers being big global chains (I.e. Hotels, airlines), the assistant CDBP must understand the landscape of the country and peculiarities each customer has and ensure that their transaction is smooth on each process of the value chain.
• Global Business Reporting and Analytics: The assistant CDBP must have the business acumen as well as the data management skills to create dashboards and analytics to provide relevant business information to the team. On top of this, the assistant CDBP must be able to provide proposals in business strategies from the information gathered and processed.
• Promotional Planning: As Partnerships business is global in nature and peculiar in model, the assistant CDBP must be able to provide recommendations on the relevant promotions to run for each customer.
• Claims Processing and AR Collection: A sale is not completed unless cash is collected. Thus, the assistant CDBP must ensure all receivables are collected before the due date. And all claims are submitted, reviewed and processed for any knock-off to any overdue.
• Forecasting and Customer Inventory Management: The assistant CDBP must also be able to check and discuss right order plans as well as promotional plans to business managers and customers to ensure optimal inventory is maintained at customer warehouses.
• Operational Improvements and Digitalization: As Unilever International is growing on a fast pace, a lot of processes are being automated, and business digital platforms being built, the assistant CDBP must be an ambassador of this as he/ she will be change manager ensuring both customers and BDs will adapt to the digital changes. He/ She should also propose automation and excellence projects for the partnership business.

Accountabilities and Responsibilities:

• Ensure Smooth E2E sales Operations for all Partnership customers around global UI.
• Partnership Customers achieved turnover target as agreed during the JBP Planning via monitoring and smooth sales operations.
• Master Data Set-up for all new customers and updates for current customers which includes but not limited to customer masters, ship-to masters, product masters
• Onboarding of customers into Unilever system and Standards (RBPP, DAFA and DCTA)
• Periodic Review of customer information, credit limits, payment terms etc.
• Ensuring Product set-up in system, Pricing Set-up in system, SLOC creation to ensure all masters are ready before customer places the orders
• Ensuring CSI is filled up and all documents needed by customers is aligned with customers and Supply Chain
• All pending orders are resolved
• Promotional plans are submitted, and budgets are created
• Claims are submitted by customers and reviewed/ paid by Unilever
• No Overdue. All receivables are collected from customers
• All customers are onboarded and are using UI digital platforms (I.e. Salesforce)
• IMS, Inventory and Promotional Plan Monthly Reporting and analysis
• Provides Proposal for process improvements and digitalization
• Be a Governance Gatekeeper for Unilever International

Consultation:

• CDOps and Governance Director
• CDBP Manager – APAC
• CDBP Managers – Global
• Business Development Director for Partnerships
• Business Development Managers
• Supply Chain Manager
• NPD Team
• Finance Business Partners
• Controller’s team
• MDM Team
• CDOPs Control Tower
• Assistant CDBP in other regions
• Legal team

Key Skills and Experience Required

• Having strong 5+ years of experience in Sales or Supply chain
• Understanding of Global Trade- flow of goods
• Very high business Acumen
• Good understanding of finance concepts and models
• Capability to operate as part of a virtual team
• Strong commitment to Customer Service through understanding of the impact of their activity on the company and the customer’s businesses.
• Strong data management and analytical skills to be able to provide good reporting and insights
• Strong communication as well as excellent team working skills
• Can build good rapport and customer relationships with customers across different global backgrounds.
• Can work in an agile fast-paced organization
• Can work in a global landscape, in different time zones.
• Market and Customer orientation
• Business orientation
• Think opportunity, simplification and harmonization
• Consumer and Customer Focus
• Creativity