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The Quality Manager is a key player in the strategy developed by the company. He works in direct collaboration with management and is the guarantor of the application and compliance of procedures with all the company’s employees. But what does a Quality Manager do? What is the defined role of the quality manager and his responsibility within the company?
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What does a Quality Manager do?
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Why work as a quality manager?
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Pro
The quality control manager has a lot of responsibilities. He is at the top of the hierarchy in the company. He is at the centre of the considerations and works in collaboration with all the departments of his company. It is a fulfilling job for someone who places his work at the centre of his concerns.
Con
The quality manager has no right to make mistakes if he wants to maintain the reputation of his company. He often works under pressure.
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What is the role of the quality manager?
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The Quality Manager is responsible for meeting all production procedures and products with established quality standards. The quality manager works closely with the production manager, the procurement department, and the technologists.
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Quality management
The quality manager’s mission is to write and develop a document out of the various points to be respected by all the players in the company, such as a practical guide written step by step. A quality procedure is a set of rules and standards developed whose purpose is to obtain a certification or a label. The most common are ISO standards, which ensure the quality of a product or services, thanks to compliance with manufacturing, hygiene or safety standards.
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Management
The quality manager has the task of convincing and training staff in the new rules by explaining the value of the quality approach and its operation. To achieve this goal, it must offer training to employees, information meetings. It is essential to convince the merits of the quality process and not to impose strict rules.
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Monitoring the quality system
This step is essential because compliance with procedures is always a bit restrictive and often administratively cumbersome. Employees may not respect certain steps and thus jeopardize the company’s quality label. The basic rule of quality procedure is that it is followed by all staff, without exception. The quality manager will have to put in place control tools such as:
– A quality dashboard.
– Management tools and software.
– Document management processes.
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What is his responsibility?
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The first responsibility of the quality manager is to monitor whether the procedure is followed at all stages and in all departments. If no quality procedure exists.
The work begins with an audit of all the company’s departments. The quality system is then determined according to the different parameters: manufacturing, customers, suppliers, transport, personnel..
Risk prevention is an important new sector within companies. This is the responsibility of the quality manager, especially in sensitive sectors such as agri-food, pharmaceuticals or chemicals. Job opportunities in the quality sector are growing and the creation of new jobs is expanding.
Management of the personnel of the quality department and laboratories.
Ensure that the products are consistently compliant with the standards.
Control of input raw materials, audit of suppliers.
Participation in the preparation of production for certification (ISO).
Interaction with government control bodies.
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The main tasks of the quality manager are:
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To implement a quality policy: he defines and implements his company’s quality policy. He conducts regular internal audits and prepares tools to assess the company’s situation in this area.
Ensure the quality of processes and products: he regularly collects information about his company’s quality situation. It defines the processes to be improved. It may be required to modify the organization and equipment for the purpose of development.
Training employees: it raises awareness of quality among employees. It trains them and informs them about the procedures to be put in place to maximize it.
Obtaining certifications: it seeks to obtain labels and certifications that prove the quality of the production system and products. These may include ISO standards.
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Role of a Quality Manager
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The Quality Manager has a leading role in the company. A true hub of a structure, he is an essential link between the different players: management, staff, suppliers, customers. He is loaded with the following roles:
to carry out studies to ensure the quality of the products,
develop action plans with staff and partners,
to monitor the day-to-day implementation of the company’s policy,
to design and update the quality system,
to lead seminars and training sessions,
to ensure that the products are in line with the specifications,
take into account the objectives of the company’s general management
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Responsibilities for a Quality Manager
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Staff safety – The quality manager ensures the safety of the staff but also to satisfy the customers by ensuring compliance with quality standards.
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The Quality Manager properly distributes and coordinates production processes, makes proposals to improve them.
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He must:
Ensure the best manufacturing process, representing your company to the various players (customers, suppliers, etc.)
Participate in preparations for ISO 9001 certification and subsequent periodic inspection.
On behalf of the head of the department, he is involved in cooperation with certification authorities and consulting firms on issues related to the quality management system.
Participate in the preparation of the company’s management and regulatory documents (including SMC documents).
Participate in the drawing up of a plan for internal inspections of the company’s divisions.
Participate in internal auditing programmes and to bring the audit program to stakeholders.
Participate in internal audits of the company’s divisions as an internal auditor.
Drafts of audit reports.
Ensure that the company’s internal auditors are responsible.
On behalf of the head of the quality department, he is involved in the training of the company’s internal auditors.
Perform one-off job assignments, assignments and instructions of the CEO, executive director, which are part of the manager’s sphere of quality.
Through his responsibilities, the Quality Manager is able to analyze the most appropriate type of management, namely: take into account the motivational status of the staff, Be able to perceive the level of employee awareness of the quality of the work done, take action to improve performance and productivity.
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Rights of the Quality Manager
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The Quality Manager is entitled to:
Receive information, including confidential information, to the extent necessary to meet the targets.
Proposals to improve the work associated with the responsibilities of this instruction.
It is within his purview to report to its direct supervisor all the shortcomings identified in the course of their activities and to make suggestions for their elimination.
Require the management of the enterprise to assist in the performance of their duties and rights.
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Main skills of the Quality Manager
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The main skills of the quality manager are defined according to several criteria, namely:
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Relational quality with the different players,
Rigour and method in the work,
Excellent analytical and synthesis skills,
Very good writing skills,
Perfect knowledge of manufacturing processes,
Mastering statistical analysis tools as well as company control techniques,
Know the principles of certification
Be able to provide cross-cutting management.
Good to know: the quality manager must also have good language skills, especially in the English language.
Assessment tools to prepare for certification
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Career development of a Quality Manager
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There are many opportunities for internal evolution for a quality control manager. He can bring his expertise to another department. He may also choose to retain a similar position in a larger company where he will have more responsibilities. Mastery of basic problem-solving methods (5M, 5P, Brainstorming), quality tools and quality standards (ISO 9001:2000, ISO 14001:2000) are mandatory.
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The Quality Manager can work in the company after several years of experience. He may hold a position of:
Quality Director
Environment Director
Quality consultant in a quality consulting firm or a research and development department.
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What are the qualifications needed to become a quality manager?
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Several diplomas allow access to the profession of quality manager. After graduation, depending on the sector, you can opt for a degree related to chemistry, logistics or agri-food or the sector you are interested in. An engineering school or a business school also have very relevant courses. Also, some training centres allow you to acquire in a few months a set of skills to be operational once inserted into the working life. On the other hand, there are much longer courses offered by engineering schools with a specialisation in quality
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Required skills
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The Quality Manager must be someone rigorous, organized and able to work under pressure. It may have to make important decisions in a very short period of time and therefore must be reactive. He is also a manager with relational skills that will facilitate teamwork.
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The Quality Manager should know:
Regulations, orders, other guidelines and regulations relating to the company’s operations
Workers’ rights and responsibilities and working regimes
The rules of the internal work order
Health and safety rules; safety, industrial sanitation and hygiene regulations, fire safety
Experience in manufacturing
Knowledge of methods and standards of quality assurance
Excellent human management skills
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The Quality Manager leads a team in charge of ensuring the quality and compliance of the goods produced as well as the production process. He manages teams of quality controllers, supplier quality technicians, manufacturing quality technicians… He represents the organization to clients in the field of quality and is the one who leads the problem-solving. The QA Manager is a “key man” of the company. He is the guarantor of his company’s reputation. Indeed, a simple defect on a product can have great economic benefits and cause a number of harms.
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